All Systems Operational

Uptime over the past 90 days. View historical uptime.
LucidOne User Portal Operational
90 days ago
100.0 % uptime
Today
Calling Operational
90 days ago
100.0 % uptime
Today
Inbound Operational
90 days ago
100.0 % uptime
Today
Outbound Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
E911 Operational
90 days ago
100.0 % uptime
Today
ConnectUC Operational
90 days ago
100.0 % uptime
Today
ReachUC Operational
90 days ago
100.0 % uptime
Today
SMS / MMS Operational
90 days ago
100.0 % uptime
Today
Inbound Operational
90 days ago
100.0 % uptime
Today
Outbound Operational
90 days ago
100.0 % uptime
Today
vFax Operational
90 days ago
100.0 % uptime
Today
Call Recording Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 17, 2026

No incidents reported today.

Jun 16, 2026

No incidents reported.

Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.

Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026
ConnectUC (mobile) Push Notification Incident
Resolved - This incident has been resolved. If you are still experiencing an issue, please open a support request. Thank you!
Jun 4, 18:00 EDT
Update - Good Morning,

Our Team continues to track down the source of the delay, which, in some cases causes the mobile app to not display the inbound ringing event. With that said, they have found that this is affecting very few devices in comparison to the total amount of customers using the mobile app. With the issue affecting so minimal users, if you are experiencing this issue, please open a request with us, by emailing support@lucidcommunications.net.

We appreciate your patience while our team continues to work on this issue.
Jun 4, 10:18 EDT
Investigating - We're aware of an issue with ConnectUC Mobile clients are having their Push Notifications become invalid.

What are the symptoms - Push Notifications are used when the app is in the background (phone has the screen off, or some other app is in the foreground). They alert a user of a new call/sms/chat/fax. This can cause a mobile client to not ring or have any of the other features check and notify of new items.

Temporary Workaround - Uninstalling the ConnectUC Client and then re-installing from the App Store will create new push notification tokens and all push notifications will then function properly.

Engineering is currently investigating and working on a fix.
Jun 3, 15:34 EDT
Jun 3, 2026
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